7z77u Privacy Policy

1 Introduction & Scope

7z77u ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of the personal information entrusted to us by players and visitors ("you", "the User"). This Privacy Policy sets out, in clear and plain language, the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights you hold over your information.

This policy applies to all personal data processed in connection with the 7z77u platform, including data collected through the website at https://7z77u.io, any associated mobile-optimised interfaces, and any direct communications you send to our support team. It does not apply to third-party websites, payment portals operated by external providers (such as bKash or Nagad), or game content delivered by third-party studios — those parties maintain their own privacy policies which you should review independently.

7z77u operates primarily as a platform serving players in Bangladesh. Our platform is available in English and all privacy communications are conducted in English. Where the term "personal data" is used in this policy, it refers to any information that identifies or could reasonably identify you as an individual, including your name, mobile number, email address, National Identity Card (NID) number, device identifiers, and account activity records.

2 Data We Collect

2.1 Registration Data

When you create a 7z77u account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, mobile phone number, email address, and the country and city of your residence (for example, Dhaka, Chittagong, Sylhet, or Khulna). This information is required to open and administer your account.

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and anti-money laundering (AML) obligations, we may collect copies of identity documents including your National Identity Card (NID), passport, or birth certificate. We may also collect a photograph of you holding your identity document (a "selfie with ID") and proof of address documentation such as a utility bill or bank statement. This data is used solely for identity verification purposes.

2.3 Financial Data

When you make deposits or request withdrawals, we collect transaction-related data including the payment method used (such as bKash, Nagad, Rocket, or Upay), the mobile number or account identifier associated with that payment method, transaction amounts in BDT, and transaction timestamps. 7z77u does not store complete payment credentials — payment processing is handled by our third-party payment partners via their own encrypted infrastructure.

2.4 Account Activity Data

We record data generated by your use of the platform, including betting history (sports markets, selections, stakes, odds, outcomes), casino game sessions (game title, session duration, wager amounts, outcomes), bonus activity (bonuses claimed, wagering progress, expiry), login history (date, time, IP address, device type), and any responsible gaming settings you have configured.

2.5 Technical and Device Data

When you access 7z77u, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, and pages visited within the platform. This data is used to ensure the platform functions correctly on your device and to detect and prevent fraudulent access.

2.6 Communications Data

If you contact 7z77u support via live chat or email, we retain a record of that communication, including your messages, the date and time of contact, and the resolution provided. We may also record support chat transcripts for quality assurance and staff training purposes, with any recording retained only for the period specified in Section 7.

2.7 Data Collected from Third Parties

In some circumstances, 7z77u may receive personal data about you from third parties, including identity verification agencies that confirm the authenticity of documents you submit, payment processors that flag transaction risk indicators, and fraud prevention databases that provide alerts where a device or identity has been associated with fraudulent activity on other platforms. Data received from third parties is used only to supplement our own records for the purposes described in Section 3.

3 How We Use Your Data

7z77u uses the personal data it collects for the following specific purposes:

• Account administration: Creating and managing your 7z77u account, verifying your login credentials, and enabling you to access the platform's features.
• Identity verification: Confirming that you meet the eligibility requirements (age 21+, lawful jurisdiction) and completing mandatory KYC checks in accordance with our anti-money laundering obligations.
• Payment processing: Receiving and crediting deposits to your account balance, and processing withdrawal requests to your designated payment method.
• Game and betting services: Delivering sports betting markets, casino games, live dealer tables, and video poker (Jacks or Better) to your device; settling bets and recording outcomes.
• Responsible gaming: Monitoring your account activity to identify patterns that may indicate problem gambling; applying deposit limits, session limits, or self-exclusion settings at your request or where required for player protection.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and unauthorised access to your account.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance via live chat and email.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve features, performance, and user experience.
• Legal compliance: Retaining records as required by applicable anti-money laundering legislation, responding to lawful requests from regulatory authorities, and maintaining audit trails for financial transactions.
• Promotional communications: Sending you information about bonuses, promotions, and platform news — but only where you have opted in to receive such communications. You may opt out at any time by contacting support.

4 Legal Basis for Processing

Every processing activity carried out by 7z77u is grounded in one of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and 7z77u — i.e., to operate your account, process transactions, and deliver the services you have signed up for. Without this processing, 7z77u could not provide you with a functional account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML record-keeping, and responding to lawful orders from courts or financial intelligence authorities.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your fundamental rights and freedoms. Before relying on this basis, 7z77u conducts a balancing assessment to confirm that the processing is proportionate.
• Consent: Processing carried out for optional purposes such as sending you promotional communications. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

5.1 Payment Service Providers

To process deposits and withdrawals, 7z77u shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the transaction data required to execute the specific payment instruction; they do not receive your full account history or betting records.

5.2 Identity Verification Partners

Where identity verification cannot be completed using the documents you provide directly, 7z77u may engage specialist KYC service providers to validate identity documents. These providers process your identity data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.

5.3 Game Content Providers

Casino and sports betting content on the 7z77u platform is delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier when you launch a game. They do not receive your full name, contact details, or payment information. Game providers are bound by contractual data processing terms consistent with this policy.

5.4 Legal and Regulatory Disclosure

7z77u may disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence authorities where required by law, where necessary to prevent or detect serious crime, or where legally compelled by a valid court order. In all such cases, 7z77u will disclose only the data specifically requested and will notify you of any disclosure where legally permitted to do so.

5.5 Business Transfers

In the event that 7z77u undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the privacy terms governing your data before the transfer takes effect.

5.6 No Sale of Data

As stated in Section 3, 7z77u does not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their own marketing or commercial purposes. This prohibition is absolute and applies regardless of whether such a sale would be commercially advantageous to 7z77u.

6 Data Security

6.1 Technical Safeguards

7z77u implements industry-standard technical security measures to protect the personal data we hold. These include SSL/TLS encryption for all data in transit between your device and our servers; AES-256 encryption for sensitive data at rest; firewall protection and intrusion detection systems on our server infrastructure; regular vulnerability scanning and penetration testing by qualified security professionals; and role-based access controls that restrict access to personal data to authorised personnel only.

6.2 Organisational Safeguards

In addition to technical measures, 7z77u maintains organisational controls including staff data protection training, strict confidentiality obligations for all employees and contractors who handle personal data, data minimisation practices that limit internal access to the minimum data required for each role, and incident response procedures for detecting and responding to potential data security breaches.

6.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 7z77u will notify affected users by email to the address registered on their account as promptly as circumstances allow. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps 7z77u is taking to address the breach and mitigate its effects.

6.4 Your Role in Security

While 7z77u takes extensive precautions to protect your data, the security of your account also depends on the measures you take on your end. You are responsible for keeping your login credentials confidential, using a strong unique password, enabling two-factor authentication (2FA), and logging out of your account after each session — particularly on shared or public devices. 7z77u cannot be held responsible for unauthorised account access resulting from your failure to maintain the security of your own credentials.

7 Data Retention

7z77u retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

After the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is applied, the resulting data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred settings and login status, and to collect data about how you interact with the site. 7z77u uses cookies and similar tracking technologies (such as local storage and session tokens) on its platform.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the 7z77u platform to function. They enable you to log in and stay logged in during your session, navigate between pages, and use core features such as the bet slip and cashier. These cookies cannot be disabled without impairing platform functionality.
• Preference Cookies: These cookies remember choices you make on the platform — such as your display preferences and responsible gaming settings — so that you do not need to re-enter them on each visit.
• Analytical Cookies: These cookies collect anonymised information about how visitors use the 7z77u platform, such as which pages are visited most frequently and whether users encounter errors. This data is used to improve platform performance. 7z77u uses first-party analytical tools; we do not use third-party advertising networks or behavioural tracking cookies.
• Security Cookies: These cookies support security functions including session authentication, CSRF (cross-site request forgery) protection, and fraud detection signals. They are classified as strictly necessary.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to the 7z77u platform and using account features. Instructions for managing cookies in major browsers are available via the help documentation for Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. 7z77u does not respond to Do Not Track (DNT) browser signals as there is no universally accepted standard for DNT compliance.

9 Your Data Rights

As a user of the 7z77u platform, you hold the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data 7z77u holds about you, including the categories of data held, the purposes for which it is processed, and the parties with whom it has been shared. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data held by 7z77u is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your email address and mobile number) directly through your account settings at any time.
• Right to Erasure: You have the right to request that 7z77u delete personal data that is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Note that this right does not override our legal obligations to retain data for AML and regulatory compliance purposes — we will inform you if any requested deletion is limited by such obligations.
• Right to Restriction: You have the right to request that 7z77u restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing has been found to be unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON).
• Right to Object: Where processing is based on legitimate interests, you have the right to object to that processing. 7z77u will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

The 7z77u platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the 7z77u platform.

If 7z77u becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data from our systems and close the associated account. Any deposits made by an underage user will be returned via the original payment method after identity verification, and any associated winnings will be voided.

If you are a parent or guardian and you believe that your child has registered on the 7z77u platform without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving your report. We also strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms.

11 International Data Transfers

7z77u is a platform principally serving users in Bangladesh. However, some of our service providers — including game content providers and identity verification partners — operate infrastructure located outside of Bangladesh. Where your personal data is transferred to a country outside Bangladesh for processing by a third-party provider, 7z77u ensures that appropriate safeguards are in place to protect your data.

These safeguards include contractual data processing agreements with all third-party processors that impose data protection obligations equivalent to those described in this Privacy Policy, and a requirement that third-party processors implement technical security measures consistent with Section 6 of this policy. 7z77u does not transfer personal data to parties in jurisdictions that lack adequate data protection frameworks without first putting in place appropriate contractual protections.

By using the 7z77u platform and providing your personal data, you acknowledge that your data may be transferred to, stored, and processed in countries other than Bangladesh. In all such cases, 7z77u remains responsible for ensuring that the transfer is conducted lawfully and that your data receives an equivalent level of protection regardless of where it is processed.

12 Changes to This Privacy Policy

7z77u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. The "Last Updated" date at the top of this page will be revised whenever a new version is published.

Where changes are material — meaning they significantly affect how your data is collected, used, or shared — 7z77u will notify registered users by email to the address on file and will display a prominent notice on the platform for at least 14 days before the changes take effect. You will have the opportunity to review the updated policy before the changes become binding.

Your continued use of the 7z77u platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this policy, you should stop using the platform and may close your account as described in the Terms & Conditions.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how 7z77u handles your personal data, please contact our support team using the details below:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related queries
• Live Chat: Available 24 hours a day, 7 days a week via the 7z77u platform after logging in to your account
• Response Time: Privacy enquiries are acknowledged within 5 business days and resolved within 30 calendar days (Bangladesh Standard Time, UTC+6)

When submitting a privacy enquiry or data rights request, please include your registered username, a clear description of your query or request, and any relevant reference numbers. This will allow us to locate your records and respond efficiently.